Please find below our withdrawal instructions, which are subdivided into the right to withdraw from purchasing goods (one-time orders) and the right to withdraw from subscriptions. Only one of the two withdrawal instructions apply in any one case. Example: The withdrawal instructions for purchasing goods are only applicable to orders of goods. The withdrawal instructions for subscriptions are only applicable to subscriptions. This paragraph is only provided for clarity and is not part of the withdrawal instructions.

Your right to withdraw from purchasing goods

You are entitled to withdraw from this Agreement within fourteen days without giving any reasons. The withdrawal period is fourteen days from the date when you, or a third party specified by you who is not the carrier, have or has taken possession of the goods. To exercise your right of withdrawal, you must notify us, Melitta Single Portions GmbH & Co. Kommanditgesellschaft, Marienstraße 88, 32425 Minden, Germany, Telephone: 00800 7000 6000, Email: [email protected], of your decision to withdraw from this Agreement by unambiguous declaration (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for that purpose, however it is not mandatory to do so. The withdrawal period will be deemed to have been met if you despatch the notification on your exercising your right of withdrawal prior to expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this Agreement, we must refund all payments made by you that we have received, including the delivery costs (with the exception of the additional costs that result from you having chosen a method of delivery other than the cheapest standard delivery offered by us) without undue delay and within fourteen days at the latest from the day on which we are informed about your decision to withdraw from this Agreement. We will use the same method of payment for said refund that you used for the original sales transaction, unless anything to the contrary has expressly been agreed with you. We will never charge you any fees for making such a refund. We may refuse a refund until we have received all goods back or until you have provided proof that you have returned the goods, whatever is earlier. You must return or hand over the goods to us immediately and in any event within fourteen days at the latest from the day when you inform us of your withdrawal from this Agreement. The deadline will be met if you send the goods before expiry of the period of fourteen days. We will bear the costs of returning the goods. You must only cover any loss in value if this loss in value is due to any handling of the goods that, in order to inspect the condition, properties and function of the goods, was not necessary.

Your right to withdraw from subscriptions (regularly recurring orders)

You are entitled to withdraw from this Agreement within fourteen days without giving any reasons. The withdrawal period is fourteen days from the date when you, or a third party specified by you who is not the carrier, have or has taken possession of the first product. To exercise your right of withdrawal, you must notify us, Melitta Single Portions GmbH & Co. Kommanditgesellschaft, Marienstraße 88, 32425 Minden, Germany, Telephone: 00800 7000 6000, Email: [email protected], of your decision to withdraw from this Agreement by unambiguous declaration (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for that purpose, however it is not mandatory to do so. The withdrawal period will be deemed to have been met if you despatch the notification on your exercising your right of withdrawal prior to expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this Agreement, we must refund all payments made by you that we have received, including the delivery costs (with the exception of the additional costs that result from you having chosen a method of delivery other than the cheapest standard delivery offered by us) without undue delay and within fourteen days at the latest from the day on which we are informed about your decision to withdraw from this Agreement. We will use the same method of payment for said refund that you used for the original sales transaction, unless anything to the contrary has expressly been agreed with you. We will never charge you any fees for making such a refund. We may refuse a refund until we have received all goods back or until you have provided proof that you have returned the goods, whatever is earlier. You must return or hand over the goods to us immediately and in any event within fourteen days at the latest from the day when you inform us of your withdrawal from this Agreement. The deadline will be met if you send the goods before expiry of the period of fourteen days. We will bear the costs of returning the goods. You must only cover any loss in value if this loss in value is due to any handling of the goods that, in order to inspect the condition, properties and function of the goods, was not necessary.

Exceptions from or premature expiry of the right of withdrawal

The right of withdrawal does not apply to agreements

• for the supply of goods that are not prefabricated and where an individual choice or specification made by the consumer is essential for their production, or that are clearly tailored to the personal needs of the consumer;
• for the supply of goods which are perishable or whose use-by date would be quickly exceeded.

The right of withdrawal will expire prematurely for agreements

• for the supply of sealed goods that are not suitable to be returned due to health protection or hygiene reasons if they are unsealed after delivery;
• for the supply of goods if these would have, according to their nature, been inseparably mixed with other items after delivery.

Extended right of return – 60 days nonbinding free trial

*After receipt of your new Avoury One you are welcome to non-bindingly and extensively try your new tea machine to make sure your shopping was the right decision for you. Therefore, we grant additionally to your normal right of withdrawal, a 60 days return on your Avoury One. Our extended return policy applies to all Avoury One tea machines, that are purchased online on avoury.com or over our customer service hotline. Machines bought from one of our retail sales partners are excluded in our 60 days return policy. After delivery you can make use of your 60 days return - without giving any reasons. To do this, please use the original packaging and the enclosed return form as well as the DHL return label. We will bear the costs of delivery. Shouldn’t you find the return form anymore, just access your account and you will find everything under “my orders”. Simply select the respective order and download the return form and DHL return label again. As soon as we have received the goods, your payment will be fully refunded. To comply with your right of return, it is sufficient that the return of the goods will be sent back within the 60 days’ time period or rather handed over to the carrier.

Your right of withdrawal remains unaffected by the return described here. You can withdraw your purchase any time within the withdrawal period regarding the withdrawal instructions.

SAMPLE WITHDRAWAL FORM